Enhancing the transfer of computer-assisted training proficiency in geographically distributed teams

• 成果类型: Article
• 署名作者: Kirkman, Bradley L.; Rosen, Benson; Tesluk, Paul E.; Gibson, Cristina B.
• 署名单位: Texas A&M University System; Texas A&M University College Station; Mays Business School; University of North Carolina; University of North Carolina Chapel Hill; University System of Maryland; University of Maryland College Park; University of California System; University of California Irvine
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.91.3.706
• 发表日期: 2006
• 页码: 706-716
• 关键词: team training; geographically distributed teams

摘要

The authors examined factors that determine whether knowledge gained from computer-assisted (i.e., technology-based) team training in a geographically distributed team (GDT) context transfers to organizational results. They examined the moderating effects of team trust, technology support, and leader experience on the relation between teams' average individual training proficiency on a computer-assisted (i.e., CD-ROM-based) training program and team performance as assessed by team customer satisfaction ratings. Using data collected from 40 GDTs in a high-technology company, the authors found that the relation between teams' average training proficiency and team performance was complex and moderated by several factors. In particular, teams' average training proficiency had a positive association with customer satisfaction when GDTs were higher, rather than lower, in both trust and technology support and when team leaders had longer, rather than shorter, levels of tenure with their specific team.