Empowerment effects across cultures

• 成果类型: Article
• 署名作者: Hui, MK; Au, K; Fock, H
• 署名单位: Chinese University of Hong Kong; Chinese University of Hong Kong
• 刊物名称: JOURNAL OF INTERNATIONAL BUSINESS STUDIES
• ISSN/ISSBN: 0047-2506
• DOI: 10.1057/palgrave.jibs.8400067
• 发表日期: 2004
• 页码: 46-60
• 关键词: empowerment; job satisfaction; POWER DISTANCE; services; CHINA

摘要

Three studies examined cross-cultural variations in empowerment effects. Study 1 investigated whether Hofstede's power distance scores moderated the effect of job autonomy on job satisfaction using World Values Survey data on 33 nations. Study 2 surveyed frontline hotel employees from Canada and PRC to investigate the moderating role of power distance at the individual level. In Study 3, hotel management students from Canada and PRC were asked to play the role of a frontline employee, who had to handle a special customer request, in a scenario experiment. These studies show consistently that the cultural value of power distance moderates the effect of empowerment on job satisfaction. Moreover, willingness to accept and exercise the discretionary power allowed by management and desire to satisfy customer needs and wants are two employee conditions that are essential for the successful implementation of the empowerment approach. journal of International Business Studies.