An under-met and over-met expectations model of employee reactions to merit raises

• 成果类型: Article
• 署名作者: Schaubroeck, John; Shaw, Jason D.; Duffy, Michelle K.; Mitra, Atul
• 署名单位: Drexel University; University of Minnesota System; University of Minnesota Twin Cities; University of Northern Iowa
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.93.2.424
• 发表日期: 2008
• 页码: 424-434
• 关键词: merit pay; pay raises; job attitudes; expectations; COMPENSATION

摘要

The authors developed a model of how raise expectations influence the relationship between merit pay raises and employee reactions and tested it using a sample of hospital employees. Pay-for-performance (PFP) perceptions were consistently related to personal reactions (e.g., pay raise happiness, pay-level satisfaction, and turnover intentions). Merit pay raises were strongly related to reactions only among employees with high raise expectations and high PFP perceptions. The interactive effects of under-met/over-met expectations and PFP perceptions were mediated by the extent to which participants saw the raise as generous and they were happy with the raises they received. The authors discuss the implications of these findings for expectation-fulfillment theories, merit pay research, and the administration of incentives.