Paying You Back or Paying Me Forward: Understanding Rewarded and Unrewarded Organizational Citizenship Behavior

• 成果类型: Article
• 署名作者: Korsgaard, M. Audrey; Meglino, Bruce M.; Lester, Scott W.; Jeong, Sophia S.
• 署名单位: University of South Carolina System; University of South Carolina Columbia; University of Wisconsin System; University of Wisconsin Eau Claire
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0018137
• 发表日期: 2010
• 页码: 277-290
• 关键词: theory of other orientation; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; prosocial behavior; social exchange; RATIONAL SELF-INTEREST

摘要

The definition of organizational citizenship behavior (OCB) has evolved froth one in which the behavior is unrewarded to one in which rewards play a significant role. As a result, little is known about mechanisms that sustain unrewarded OCB. We used the theory of other orientation to examine 2 mechanisms based on the norm of reciprocity: the obligation to reciprocate the benefits already received from another (paying you back) and the expected reciprocity that one's actions will stimulate future benefits from another (paying me forward). We propose that these mechanisms are more or less influential depending on one's motivational orientation. In 3 experiments using both trait and state indicators of other orientation, we found that the prosocial behavior of individuals higher in other orientation was more strongly influenced by the obligation to reciprocate and less affected by the expectation of reciprocity.