The Relationship Between Employees' Perceptions of Human Resource Systems and Organizational Performance: Examining Mediating Mechanisms and Temporal Dynamics

• 成果类型: Article
• 署名作者: Piening, Erk P.; Baluch, Alina M.; Salge, Torsten Oliver
• 署名单位: heSam Universite; ESCP Business School; University of St Andrews; RWTH Aachen University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0033925
• 发表日期: 2013
• 页码: 926-947
• 关键词: strategic human resource management; employees' perceptions of HR practices; job satisfaction; organizational performance; temporal issues

摘要

Given the limited understanding of temporal issues in extant theorizing about the link between human resource management (HRM) and performance, in this study we aim to shed light on how, when, and why HR interventions affect organizational performance. On the basis of longitudinal, multi-informant and multisource data from public hospital services in England, we provide new insights into the complex interplay between employees' perceptions of HR systems, job satisfaction, and performance outcomes over time. The dynamic panel data analyses provide support for changes in employees' experience of an HR system being related to subsequent changes in customer satisfaction, as mediated by changes in job satisfaction, albeit these effects decrease over time. Moreover, our longitudinal analyses highlight the importance of feedback effects in the HRM performance chain, which otherwise appears to evolve in a cyclical manner.