Decelerating the Diminishing Returns of Citizenship on Task Performance: The Role of Social Context and Interpersonal Skill

• 成果类型: Article
• 署名作者: Ellington, J. Kemp; Dierdorff, Erich C.; Rubin, Robert S.
• 署名单位: Illinois Institute of Technology; DePaul University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0036102
• 发表日期: 2014
• 页码: 748-758
• 关键词: organizational citizenship behavior; CONTEXTUAL PERFORMANCE; task performance; Social context; interpersonal skill

摘要

Recent scholarship on citizenship behavior demonstrates that engaging too often in these behaviors comes at the expense of task performance. In order to examine the boundary conditions of this relationship, we used resource allocation and social exchange theories to build predictions regarding moderators of the curvilinear association between citizenship and task performance. We conducted a field study of 366 employees, in which we examined the relationship between the frequency of interpersonal helping behavior and task performance and tested for the moderating influences of 3 social context features (social density, interdependence, and social support) and of employees' levels of interpersonal skill. Results provided corroborating evidence of the diminishing returns between citizenship and task performance. Further, these diminishing returns were decelerated when contexts were characterized by high interdependence and social density and when employees possessed strong interpersonal skills. Implications for extending future citizenship theory and research to incorporate curvilinearity are presented.