Global delivery models: The role of talent, speed and time zones in the global outsourcing industry

• 成果类型: Article
• 署名作者: Manning, Stephan; Larsen, Marcus M.; Bharati, Pratyush
• 署名单位: University of Massachusetts System; University of Massachusetts Boston; Copenhagen Business School
• 刊物名称: JOURNAL OF INTERNATIONAL BUSINESS STUDIES
• ISSN/ISSBN: 0047-2506
• DOI: 10.1057/jibs.2015.14
• 发表日期: 2015
• 页码: 850-877
• 关键词: global outsourcing; INTERNATIONALIZATION; Information and communication technology; GEOGRAPHIC DISTANCE; service integration; time zones

摘要

Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.