Work-Family Conflict, Emotional Exhaustion, and Displaced Aggression Toward Others: The Moderating Roles of Workplace Interpersonal Conflict and Perceived Managerial Family Support

• 成果类型: Article
• 署名作者: Liu, Yihao; Wang, Mo; Chang, Chu-Hsiang; Shi, Junqi; Zhou, Le; Shao, Ruodan
• 署名单位: State University System of Florida; University of Florida; Michigan State University; Sun Yat Sen University; University of Minnesota System; University of Minnesota Twin Cities; City University of Hong Kong
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/a0038387
• 发表日期: 2015
• 页码: 793-808
• 关键词: work-family conflict; EMOTIONAL EXHAUSTION; displaced aggression; workplace interpersonal conflict; perceived managerial family support

摘要

Taking a resource-based self-regulation perspective, this study examined afternoon emotional exhaustion as a mediator linking the within-person relations between morning work-family conflict and later employee displaced aggression in the work and family domains. In addition, it examined resource-related contextual factors as moderators of these relations. The theoretical model was tested using daily diary data from 125 employees. Data were collected at 4 time points during each workday for 3 consecutive weeks. Multilevel modeling analysis showed that morning family-to-work conflict was positively related to afternoon emotional exhaustion, which in turn predicted displaced aggression toward supervisors and coworkers in the afternoon and displaced aggression toward family members in the evening. In addition, morning workplace interpersonal conflict exacerbated the impact of morning work-to-family conflict on afternoon emotional exhaustion, whereas perceived managerial family support alleviated the impact of morning family-to-work conflict on afternoon emotional exhaustion. These findings indicate the importance of adopting a self-regulation perspective to understand work-family conflict at work and its consequences (i.e., displaced aggression) in both work and family domains.