An Attributional Process Model of Workplace Gossip

• 成果类型: Article
• 署名作者: Lee, Stephen H.; Barnes, Christopher M.
• 署名单位: University of Washington; University of Washington Seattle
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/apl0000504
• 发表日期: 2021
• 页码: 300-316
• 关键词: workplace gossip; ATTRIBUTION THEORY; motives; trustworthiness; INTERPERSONAL RELATIONSHIPS

摘要

Despite the ubiquity of gossip in the workplace, the management literature offers a limited understanding of its consequences for gossip senders. To understand whether gossiping is beneficial or detrimental for the gossip sender, it is necessary to consider the perspective of gossip recipients and their response to gossip. We develop a typology of gossip that characterizes archetypal patterns of interpreting gossip. We then draw from attribution theory to develop a multilevel process model of workplace gossip that focuses on how the gossip recipient's attributions of a gossip episode shape the gossip recipient's subsequent response and behaviors. In addition to the valence and work-relatedness dimensions of gossip that comprise the typology, we examine credibility and the status of the gossip target as fundamental features of the gossip episode that jointly affect the gossip recipient's attributions. At the episodic level, the process of deciphering the gossip sender's motives influences the subsequent reciprocation of gossip. Depending on the locus of causality attributed to the gossip episode, gossip also contributes to the perceived trustworthiness of the gossip sender and the gossip recipient's cooperation with or social undermining of the gossip sender over time. The proposed model suggests that the potential benefits or social consequences of gossip for the gossip sender depend on the characteristics of the gossip and the context of the gossip episode that serve as inputs to the gossip recipient's attributional process.