When employees feel betrayed: A model of how psychological contract violation develops

• 成果类型: Article
• 署名作者: Morrison, EW; Robinson, SL
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.1997.9707180265
• 发表日期: 1997
• 页码: 226-256
• 关键词: HUMAN-RESOURCE PRACTICES; PERSPECTIVE; obligations; attribution; cognition; emotion; search

摘要

The psychological contract held by an employee consists of beliefs about the reciprocal obligations between that employee and his or her organization. violation refers to the feelings of anger and betrayal that are often experienced when an employee believes that the organization has failed to fulfill one or more of those obligations. This article provides ct model outlining the psychological sensemaking processes preceding an employee's experience of psychological contract violation. It also identifies factors that affect those processes with the aim of encouraging future empirical research.