Exploitation, exploration, and process management: The productivity dilemma revisited

• 成果类型: Review
• 署名作者: Benner, MJ; Tushman, ML
• 署名单位: University of Pennsylvania; Harvard University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/30040711
• 发表日期: 2003
• 页码: 238-256
• 关键词: total quality management; TECHNOLOGICAL DISCONTINUITIES; corporate performance; INNOVATION; ORGANIZATIONS; MODEL; capabilities; adaptation; KNOWLEDGE; determinants

摘要

We develop a contingency view of process management's influence on both technological innovation and organizational adaptation. We argue that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent with all but incremental innovation and change. But dynamic capabilities are rooted in both exploitative and exploratory activities. We argue that process management activities must be buffered from exploratory activities and that ambidextrous organizational forms provide the complex contexts for these inconsistent activities to coexist.