The discipline of teams: The control of team-based industrial work through electronic and peer surveillance

• 成果类型: Article
• 署名作者: Sewell, G
• 署名单位: University of Melbourne
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.2307/2393857
• 发表日期: 1998
• 页码: 397-428
• 关键词: SELF-MANAGING TEAMS; LABOR PROCESS; CRITIQUE; PRODUCTIVITY; ORGANIZATION; WORKPLACE; stress; DESIGN; MODEL

摘要

This article proposes a new model of industrial labor process control that maintains discipline under conditions of teamwork. The model draws on theoretical and empirical studies to examine how work monitoring undertaken using management information systems interacts with the peer-group scrutiny that goes on in teams. These represent vertical and horizontal forms of surveillance, respectively, creating the conditions for a hybrid or chimerical mode of workplace control to operate. The article concludes by assessing the practical and theoretical implications that the model holds for further studies of the labor process.