THE DYNAMICS OF ACTION-ORIENTED PROBLEM SOLVING: LINKING INTERPRETATION AND CHOICE

• 成果类型: Article
• 署名作者: Rudolph, Jenny W.; Morrison, J. Bradley; Carroll, John S.
• 署名单位: Harvard University; Harvard University; Harvard University Medical Affiliates; Massachusetts General Hospital; Brandeis University; Massachusetts Institute of Technology (MIT)
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2009.44886170
• 发表日期: 2009
• 页码: 733-756
• 关键词: DECISION-MAKING; HIGH-RELIABILITY; explanation; PSYCHOLOGY; heuristics

摘要

We offer a theory of action-oriented problem solving that links interpretation and choice, processes usually separated in the sensemaking literature and decision-making literature. Through an iterative, simulation-based process we developed a formal model. Three insights emerged: (1) action-oriented problem solving includes acting. interpreting, and cultivating diagnoses; (2) feedback among these processes opens and closes windows of adaptive problem solving; and (3) reinforcing feedback and confirmation bias, usually considered dysfunctional, are helpful for adaptive problem solving.