THE REPAIR OF TRUST: A DYNAMIC BILATERAL PERSPECTIVE AND MULTILEVEL CONCEPTUALIZATION

• 成果类型: Review
• 署名作者: Kim, Peter H.; Dirks, Kurt T.; Cooper, Cecily D.
• 署名单位: University of Southern California; Washington University (WUSTL); University of Miami
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2009.40631887
• 发表日期: 2009
• 页码: 401-422
• 关键词: MOCK JUROR VERDICTS; PSYCHOLOGICAL CONTRACT; IDENTITY NEGOTIATION; LEARNED HELPLESSNESS; INTERPERSONAL-TRUST; CAUSAL ATTRIBUTION; social-interaction; POWER; feedback; BEHAVIOR

摘要

We investigate the repair of trust by examining the cognitive and interpersonal processes through which people resolve differences in their interpersonal beliefs. We begin by discussing the phenomenon of trust, the ease with which trust can be violated, and the challenge of trust repair. We then draw from an array of literature to develop a multilevel conceptualization of how trust repair may be pursued. Finally, we integrate these insights to identify three overarching implications for research.