COLLECTIVE MIND IN ORGANIZATIONS - HEEDFUL INTERRELATING ON FLIGHT DECKS

• 成果类型: Article
• 署名作者: WEICK, KE; ROBERTS, KH
• 署名单位: University of California System; University of California Berkeley
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.2307/2393372
• 发表日期: 1993
• 页码: 357-381
• 关键词: memory; MODEL

摘要

The concept of collective mind is developed to explain organizational performance in situations requiring nearly continuous operational reliability. Collective mind is conceptualized as a pattern of heedful interrelations of actions in a social system. Actors in the system construct their actions (contributions), understanding that the system consists of connected actions by themselves and others (representation), and interrelate their actions within the system (subordination). Ongoing variation in the heed with which individual contributions, representations, and subordinations are interrelated influences comprehension of unfolding events and the incidence of errors. As heedful interrelating and mindful comprehension increase, organizational errors decrease. Flight operations on aircraft carriers exemplify the constructs presented. Implications for organization theory and practice are drawn.