UNEXPECTED CONSEQUENCES OF IMPROVING WORKPLACE JUSTICE - A 6-YEAR TIME-SERIES ASSESSMENT

• 成果类型: Note
• 署名作者: MESCH, DJ; DALTON, DR
• 署名单位: Indiana University System; Indiana University Bloomington
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256543
• 发表日期: 1992
• 页码: 1099-1114
• 关键词: outcomes; QUALITY

摘要

Reported here are the effects of a naturally occurring field experiment in which an intervention to improve a grievance process was introduced and then removed. The experimental design was an interrupted time series with treatment removal and a no-treatment, nonequivalent control group. Its results-more compromise resolutions and a dramatic increase in the number of grievances filed-may be instructive for those who might consider changing workplace justice processes.