SYMBOLIC PROCESSES IN THE IMPLEMENTATION OF TECHNOLOGICAL-CHANGE - A SYMBOLIC INTERACTIONIST STUDY OF WORK COMPUTERIZATION

• 成果类型: Article
• 署名作者: PRASAD, P
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256817
• 发表日期: 1993
• 页码: 1400-1429
• 关键词: ORGANIZATIONAL-STRUCTURE; information technology

摘要

This study examined the symbolic processes involved in the computerization of work in a health maintenance organization. Guided by symbolic interaction as a methodological framework, this inductive study used the methods of participant observation and in-depth interviewing for gathering data. It documents the multiple symbols associated with computerization in the organization and discusses local interpretations of those symbolic realities. It also explores the influence of this symbolism on the computerization process.