AN EXAMINATION OF THE COGNITIVE-PROCESSES USED TO HANDLE EMPLOYEE JOB PROBLEMS

• 成果类型: Note
• 署名作者: WOFFORD, JC
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256776
• 发表日期: 1994
• 页码: 180-192
• 关键词: performance; BEHAVIOR; SCRIPTS; CHOICE; MODEL; time

摘要

This study examined the cognitive processes involved in handling job problems in two business organizations. True situational characteristics, discrepancy between a goal and performance and the frequency of a problem's occurrence, and two individual characteristics-cognitive complexity and the accessibility of ''script tracks'' in memory (conceptual structures)-were found to be associated with these cognitive processes. Job complexity moderated the relationship of cognitive complexity with promotability.