CITIZENSHIP BEHAVIOR AND SOCIAL-EXCHANGE

• 成果类型: Note
• 署名作者: KONOVSKY, MA; PUGH, SD
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256704
• 发表日期: 1994
• 页码: 656-669
• 关键词: FIT INDEXES; ORGANIZATIONS; GOODNESS; fairness; JUSTICE

摘要

This article develops and empirically examines a social exchange model of organizational citizenship behavior. An employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship. Data from 475 hospital employees and their supervisors were consistent with our model. We discuss future research directions.