ROLE DEFINITIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR - THE IMPORTANCE OF THE EMPLOYEES PERSPECTIVE

• 成果类型: Article
• 署名作者: MORRISON, EW
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256798
• 发表日期: 1994
• 页码: 1543-1567
• 关键词: pro-social behavior; job-satisfaction; TASK DESIGN; determinants; categorization; antecedents; performance; COMMITMENT; mediator; JUSTICE

摘要

A survey of 317 clerical workers demonstrated that employees differed in what they defined as in-role and extra-role behavior, that these differences were related to commitment and social cues, and that employees were more likely to display organizational citizenship behavior (OCB) if they defined the behavior as in-role father than extra-role. Results indicate that the boundary between in-role and extra-role behavior is not clearly defined and that OCB is a function of how broadly employees define their job responsibilities. This study suggests the need for a reconceptualization of OCB.