RELATIONSHIP BETWEEN JIT AND TQM - PRACTICES AND PERFORMANCE

• 成果类型: Article
• 署名作者: FLYNN, BB; SAKAKIBARA, S; SCHROEDER, RG
• 署名单位: University of Minnesota System; University of Minnesota Twin Cities
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256860
• 发表日期: 1995
• 页码: 1325-1360
• 关键词: JUST-IN-TIME; QUALITY; PERSPECTIVE; management; inventory; KANBAN

摘要

We propose that the use of total quality management (TQM) practices will improve just-in-time (JIT) performance through process variance reduction and reduced rework time and that JIT practices will improve quality performance through problem exposure and improved process feedback. Using data on 42 plants in three U.S. industries, we found that common infrastructure practices formed a strong foundation for both types of performance; in addition, we demonstrated that TQM and JIT practices interacted. Some trade-offs were identified, indicating that JIT and TQM approaches can be customized to plants. Suggestions for further research are made.