From chimneys to cross-functional teams: Developing and validating a diagnostic model

• 成果类型: Article
• 署名作者: Denison, DR; Hart, SL; Kahn, JA
• 署名单位: Hitotsubashi University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256721
• 发表日期: 1996
• 页码: 1005-1023
• 关键词: WORK TEAMS; ORGANIZATIONAL-BEHAVIOR; MATRIX ORGANIZATION; PROJECT PERFORMANCE; INNOVATION PROCESS; management; COMMUNICATION; BOUNDARY; task

摘要

This article develops a framework for studying cross-functional teams in organizations that focuses on three domains: organizational context, internal process, and outcome measures. The framework was developed from qualitative data from over 200 individual and group interviews, written descriptions, and team observations. We then operationally defined this model through a set of questionnaire items and validated it through quantitative analysis of data from 565 members of crossfunctional teams. The resulting framework provides a base for the future study of cross-functional teams.