Attaining decision quality and commitment from dissent: The moderating effects of loyalty and competence in strategic decision-making teams

• 成果类型: Article
• 署名作者: Dooley, RS; Fryxell, GE
• 署名单位: Oklahoma State University System; Oklahoma State University - Stillwater; Hong Kong Polytechnic University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/257010
• 发表日期: 1999
• 页码: 389-402
• 关键词: HIGH-VELOCITY ENVIRONMENTS; trust; consensus; ORGANIZATIONS; COOPERATION; performance; Managers; BEHAVIOR; FIRMS; MODEL

摘要

Contradictory forces of dissent and consensus building attend the strategic decision process. Taking an information-processing perspective, we argue that two factors that affect perceptions of trustworthiness within strategic decision-making teams-loyalty and competence-play different roles in enabling dissent to enhance decision quality and build decision commitment. Results from a sample of 86 strategic decision-making teams in U.S. hospitals indicate that perceptions of loyalty within teams strengthen the relationship between dissent and decision quality. Perceptions of within-team competence strengthen the relationship between dissent and decision commitment.