Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behavior

• 成果类型: Article
• 署名作者: Chattopadhyay, P
• 署名单位: University of Queensland
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256919
• 发表日期: 1999
• 页码: 273-287
• 关键词: INTERGROUP RELATIONS; social identity; AGE; perceptions; CONSTRUCT; trust; work; men

摘要

It is argued that employees' attraction to and trust in their peers, and their organization-based self-esteem mediate the effect of demographic dissimilarity on organizational citizenship behavior (OCB). Data from a held study support a model in which the relationship between demographic dissimilarity and OCB is contingent on demographic characteristics and work group composition and mediated to an extent by the proposed mediators. The influence of race dissimilarity varied in strength for white and minority employees, but the influence of age dissimilarity varied in direction for older and younger employees.