Beyond self-management: Antecedents and consequences of team empowerment

• 成果类型: Article
• 署名作者: Kirkman, BL; Rosen, B
• 署名单位: University of North Carolina; University of North Carolina Greensboro; University of North Carolina; University of North Carolina Chapel Hill
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/256874
• 发表日期: 1999
• 页码: 58-74
• 关键词: WORK GROUP CHARACTERISTICS; PSYCHOLOGICAL EMPOWERMENT; AUTONOMOUS WORKGROUPS; LONGITUDINAL-FIELD; MANAGING TEAMS; performance; MODEL; satisfaction; outcomes; IMPACT

摘要

We examined the antecedents, consequences, and mediational role of team empowerment using 111 work teams in four organizations. The results indicated that the actions of external leaders, the production/service responsibilities given to teams, team-based human resources policies, and the social structure of teams all worked to enhance employee team empowerment experiences. More empowered teams were also more productive and proactive than less empowered teams and had higher levels of customer service, job satisfaction, and organizational and team commitment.