The relationship of internal and external commitment foci to objective job performance measures

• 成果类型: Article
• 署名作者: Siders, MA; George, G; Dharwadkar, R
• 署名单位: University of Wisconsin System; University of Wisconsin Madison; Syracuse University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069371
• 发表日期: 2001
• 页码: 570-579
• 关键词: ORGANIZATIONAL COMMITMENT; antecedents; work; outcomes; CONSEQUENCES; CONTINUANCE; turnover; BEHAVIOR; bases

摘要

Prior research reports of a weak commitment-performance relationship can be attributed to inconsistency in conceptualization and measurement of the constructs. In this study, we differentially relate attitudinal commitment to internal (organization and supervisor) and external (customer) foci to objective measures of job performance. Results suggest that both internal fool are related to organizationally rewarded job performance and that the external focus influences job performance relevant to and rewarded by customers. Implications of these findings are discussed.