Total quality management implementation and competitive advantage: The role of structural control and exploration

• 成果类型: Article
• 署名作者: Douglas, TJ; Judge, WQ Jr
• 署名单位: Clemson University; University of Tennessee System; University of Tennessee Knoxville
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069343
• 发表日期: 2001
• 页码: 158-169
• 关键词: performance; TQM

摘要

We explored the relationship between the degree to which total quality management (TQM) practices were adopted within organizations and the corresponding competitive advantages achieved. We found relatively strong support for this relationship, In addition, our data showed some support for the moderating influence of organizational structure on TQM implementation effectiveness. Specifically, two measures of organizational structure, labeled control and exploration, were found to offer independent and interdependent influences on the financial performance of firms implementing TQM programs.