Getting it together: Temporal coordination and conflict management in global virtual teams

• 成果类型: Article
• 署名作者: Montoya-Weiss, MM; Massey, AP; Song, M
• 署名单位: North Carolina State University; Indiana University System; Indiana University Bloomington; University of Washington; University of Washington Seattle
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069399
• 发表日期: 2001
• 页码: 1251-1262
• 关键词: COMPUTER-MEDIATED COMMUNICATION; decision-making; performance; INFORMATION; BEHAVIOR; support

摘要

In this study, we examined the effects of temporal coordination on virtual teams supported by an asynchronous communication technology (Lotus Notes). Specifically, we evaluated the moderating role of a temporal coordination mechanism, process structure, on the relationship between conflict management behavior and virtual team performance. An experiment was conducted with 35 five-person teams in the United States and Japan. Our findings show that the way virtual teams manage internal conflict is a crucial factor in their success and that temporal coordination has some significant moderating effects.