Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict communications perspective

• 成果类型: Article
• 署名作者: Lovelace, K; Shapiro, DL; Weingart, LR
• 署名单位: University of North Carolina; University of North Carolina Greensboro; University of North Carolina; University of North Carolina Chapel Hill; Carnegie Mellon University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069415
• 发表日期: 2001
• 页码: 779-793
• 关键词: PROJECT; performance; Negotiation; BEHAVIOR; predictors; diversity

摘要

Increasing competition resulting from the global and technological nature of markets has heightened the need for businesses to rely on cross-functional new product teams to produce innovations in a timely manner; yet functionally diverse teams' inevitable disagreements often appear to prevent this. In a study of 43 such teams, we found that the effect of task disagreement on team outcomes depended on how free members felt to express task-related doubts and how collaboratively or contentiously these doubts were expressed. Implications for managing the journey from disagreement to agreement in cross-functional new product teams are discussed.