The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance

• 成果类型: Article
• 署名作者: Jehn, KA; Mannix, EA
• 署名单位: University of Pennsylvania; Cornell University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069453
• 发表日期: 2001
• 页码: 238-251
• 关键词: STRATEGIC DECISION-MAKING; ORGANIZATIONAL CULTURE; dialectical inquiry; devils advocacy; time; PARADOX; people; phases; goals; MODEL

摘要

In a longitudinal study, we found that higher group performance was associated with a particular pattern of conflict. Teams performing well were characterized by low but increasing levels of process conflict, low levels of relationship conflict, with a rise near project deadlines, and moderate levels of task conflict at the midpoint of group interaction. The members of teams with this ideal conflict profile had similar preestablished value systems, high levels of trust and respect, and open discussion norms around conflict during the middle stages of their interaction.