The influence of demographic heterogeneity on the emergence and consequences of cooperative norms in work teams

• 成果类型: Article
• 署名作者: Chatman, JA; Flynn, FJ
• 署名单位: University of California System; University of California Berkeley; Columbia University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/3069440
• 发表日期: 2001
• 页码: 956-974
• 关键词: relational demography; performance; diversity; predictors; contact; MODEL; time

摘要

Drawing from social categorization theory, we found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes.