Managing from the boundary: The effective leadership of self-managing work teams

• 成果类型: Article
• 署名作者: Druskat, VU; Wheeler, JV
• 署名单位: University System of Ohio; Case Western Reserve University; University System of Ohio; Bowling Green State University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/30040637
• 发表日期: 2003
• 页码: 435-457
• 关键词: performance; CONSEQUENCES; management; patterns; DESIGN; POWER; MODEL

摘要

We used in-depth critical incident interviews with the external leaders of self-managing work teams and their team members, and interviews and surveys provided by managers, to understand how effective leader behaviors and strategies unfold over time. Content analyses of the data produced a process model showing that effective external leaders move back and forth across boundaries to build relationships, scout necessary information, persuade their teams and outside constituents to support one another, and empower their teams to achieve success.