The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction

• 成果类型: Article
• 署名作者: Kirkman, BL; Rosen, B; Tesluk, PE; Gibson, CB
• 署名单位: University System of Georgia; Georgia Institute of Technology; University of North Carolina; University of North Carolina Chapel Hill; University of California System; University of California Irvine; University System of Maryland; University of Maryland College Park
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/20159571
• 发表日期: 2004
• 页码: 175-192
• 关键词: WORK GROUP CHARACTERISTICS; PSYCHOLOGICAL EMPOWERMENT; TASK INTERDEPENDENCE; ORGANIZATIONS; management; leadership; diversity; KNOWLEDGE; aggregation; antecedents

摘要

We investigated the relationship between team empowerment and virtual team performance and the moderating role of the extent of face-to-face interaction using 35 sales and service virtual teams in a high-technology organization. Team empowerment was positively related to two independent assessments of virtual team performance-process improvement and customer satisfaction. Further, the number of face-to-face meetings moderated the relationship between team empowerment and process improvement: team empowerment was a stronger predictor for teams that met face-to-face less, rather than more, frequently.