Trust in management and performance: Who minds the shop while the employees watch the boss?

• 成果类型: Article; Proceedings Paper
• 署名作者: Mayer, RC; Gavin, MB
• 署名单位: University System of Ohio; University of Akron; Oklahoma State University System; Oklahoma State University - Stillwater
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2005
• 页码: 874-888
• 关键词: organizational citizenship behavior; TRANSACTIONAL LEADERSHIP; job-satisfaction; COMMITMENT; Mediation; attitudes; fairness; MODEL

摘要

This study investigated the relationships of the in-role performance and organizational citizenship behavior (OCB) of the employees in an organization with their trust in their plant managers and top management team. The study indicated that trust in these two managerial referents related to employees' ability to focus attention on value-producing activities and that this focus related to OCB.