The social processes of organizational sensemaking

• 成果类型: Article
• 署名作者: Maitlis, S
• 署名单位: University of British Columbia
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2005
• 页码: 21-49
• 关键词: STRATEGIC CHANGE; environments; performance; management; IDENTITY; industry; issues; image; work

摘要

A longitudinal study of the social processes of organizational sensemaking suggests that they unfold in four distinct forms: guided, fragmented, restricted, and minimal. These forms result from the degree to which leaders and stakeholders engage in sensegiving-attempts to influence others' understandings of an issue. Each of the four forms of organizational sensemaking is associated with a distinct set of process characteristics that capture the dominant pattern of interaction. They also each result in particular outcomes, specifically, the nature of the accounts and actions generated.