Sure everyone can be replaced ... but at what cost? Turnover as a predictor of unit-level performance

• 成果类型: Article
• 署名作者: Kacmar, KM; Andrews, MC; Van Rooy, DL; Steilberg, RC; Cerrone, S
• 署名单位: University of Alabama System; University of Alabama Tuscaloosa; University of North Carolina; University of North Carolina Wilmington
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2006
• 页码: 133-144
• 关键词: PERCEIVED ORGANIZATIONAL SUPPORT; HUMAN-RESOURCE PRACTICES; LEADER-MEMBER EXCHANGE; SOCIAL-EXCHANGE; service quality; CONSEQUENCES; satisfaction; environment; KNOWLEDGE; voluntary

摘要

Most turnover research positions employee turnover as the dependent variable and focuses on identifying its antecedents. In this study, we viewed turnover as a key predictor in determining unit-level performance. Specifically, a structural model was developed and tested that links managerial and employee turnover with performance through efficiency. We tested the model using a sample of 262 BURGER KING (R) restaurants. Results demonstrate that efficiency, measured as customer wait time, mediates the relationships of both management and crew turnover to both sales and profit, and efficiency, measured as food waste, does not mediate the relationship of turnover to sales or profit.