High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective

• 成果类型: Article
• 署名作者: Sun, Li-Yun; Aryee, Samuel; Law, Kenneth S.
• 署名单位: Macau University of Science & Technology; Aston University; Chinese University of Hong Kong
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2007
• 页码: 558-577
• 关键词: firm performance; MANUFACTURING PERFORMANCE; management-practices; WORK SYSTEMS; UNIT-LEVEL; turnover; IMPACT; KNOWLEDGE; PRODUCTIVITY; employees

摘要

Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB-turnover relationship, and business strategy (service quality) moderated the service-oriented OCB-productivity relationship.