Does rudeness really matter? The effects of rudeness on task performance and helpfulness

• 成果类型: Article
• 署名作者: Porath, Christine L.; Erez, Amir
• 署名单位: University of Southern California; State University System of Florida; University of Florida
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/20159919
• 发表日期: 2007
• 页码: 1181-1197
• 关键词: DISPLACED AGGRESSION; ABUSIVE SUPERVISION; incivility; WORKPLACE; JUSTICE; mood; CONSEQUENCES; PERSPECTIVE; revenge; context

摘要

In three experimental studies, we provided an empirical test of how rudeness affects task performance and helpfulness. Different forms of rudeness-rudeness instigated by a direct authority figure, rudeness delivered by a third party, and imagined rudeness-converged to produce the same effects. Results from these studies showed that rudeness reduced performance on routine tasks as well as on creative tasks. We also found that rude behavior decreased helpfulness. We examined the processes that mediated the rudeness-performance relationship and found evidence that disruption to cognitive processes fully mediated that relationship.