THE CONSEQUENCES OF HUMAN RESOURCE STOCKS AND FLOWS: A LONGITUDINAL EXAMINATION OF UNIT SERVICE ORIENTATION AND UNIT EFFECTIVENESS

• 成果类型: Article
• 署名作者: Ployhart, Robert E.; Weekley, Jeff A.; Ramsey, Jase
• 署名单位: University of South Carolina System; University of South Carolina Columbia
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2009.44635041
• 发表日期: 2009
• 页码: 996-1015
• 关键词: firm performance; measurement error; view; personality; turnover; selection

摘要

Drawing from resource-based theory, we argue for a broader interpretation of human capital and demonstrate that unit service orientation contributes to unit effectiveness over time. Operationalizing unit service orientation as the unit-level (n = 1,255) aggregate of individual level (n = 114,198) service employee competencies, we modeled the data over three quarters and found a positive but decreasing relationship between the flow of unit service orientation and changes in unit effectiveness. Although building a high-quality stock is important, we show that the key driver of change in unit effectiveness is the flow of unit service orientation over time.