INSTITUTIONALIZATION, FRAMING, AND DIFFUSION: THE LOGIC OF TQM ADOPTION AND IMPLEMENTATION DECISIONS AMONG US HOSPITALS

• 成果类型: Review
• 署名作者: Kennedy, Mark Thomas; Fiss, Peer Christian
• 署名单位: University of Southern California
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2009.44633062
• 发表日期: 2009
• 页码: 897-918
• 关键词: total quality management; RETROSPECTIVE REPORTS; SYMBOLIC MANAGEMENT; STRATEGIC ISSUES; FORMAL-STRUCTURE; ORGANIZATIONS; INNOVATION; EVOLUTION; resource; POWER

摘要

We extend institutional theory's account of diffusion by examining the interplay between economic and social considerations in adoption decisions. Drawing on organizational decision-making research, we argue that both early and late adopters respond to framing and interpreting adoption decision situations as opportunities versus threats. Using data on the diffusion of total quality management (TQM) among U.S. hospitals, we found that motivations to appear legitimate coexist with motivations to realize economic performance improvement, and that issue perception is related to the extent of practice implementation. These findings prompt rethinking of the classic institutional diffusion model.