THE EFFECTS OF CONFLICT ASYMMETRY ON WORK GROUP AND INDIVIDUAL OUTCOMES

• 成果类型: Article
• 署名作者: Jehn, Karen A.; Rispens, Sonja; Thatcher, Sherry M. B.
• 署名单位: Eindhoven University of Technology; University of Louisville
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2010.51468978
• 发表日期: 2010
• 页码: 596-616
• 关键词: relational demography; mental models; intragroup conflict; TEAM PERFORMANCE; MODERATING ROLE; TASK CONFLICT; ORGANIZATIONAL-BEHAVIOR; POSITIVE ILLUSIONS; PERSPECTIVE-TAKING; DYNAMIC NATURE

摘要

We examine the consequences of an often ignored aspect of work group conflict asymmetric conflict perceptions for the effectiveness of individuals and groups. Tests of our multilevel hypotheses using data on 51 work groups showed that group conflict asymmetry (the degree to which members differ in perceptions of the level of conflict in their group) decreased performance and creativity in groups. In addition, individual conflict asymmetry (a member perceiving more or less conflict than other group members) explained reported performance and satisfaction with a group. Social processes and a positive group atmosphere mediated this effect.