HOW DOES TRUST AFFECT THE PERFORMANCE OF ONGOING TEAMS? THE MEDIATING ROLE OF REFLEXIVITY, MONITORING, AND EFFORT

• 成果类型: Article
• 署名作者: de Jong, Bart A.; Elfring, Tom
• 署名单位: Vrije Universiteit Amsterdam
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2010.51468649
• 发表日期: 2010
• 页码: 535-549
• 关键词: PSYCHOLOGICAL CLIMATE; INTEGRATIVE MODEL; management; COOPERATION; CONFLICT; trustworthiness; interdependence; propensity; COMMITMENT; FRAMEWORK

摘要

In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams, we found support for the mediated effects of trust via team monitoring and team effort. Our results did not support the mediating role of team reflexivity. These findings contribute to understanding how trust operates within ongoing teams in a way that is distinct from what is known from studies of short-term teams.