DYNAMICALLY INTEGRATING KNOWLEDGE IN TEAMS: TRANSFORMING RESOURCES INTO PERFORMANCE

• 成果类型: Article
• 署名作者: Gardner, Heidi K.; Gino, Francesca; Staats, Bradley R.
• 署名单位: Harvard University; University of North Carolina; University of North Carolina Chapel Hill
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2010.0604
• 发表日期: 2012
• 页码: 998-1022
• 关键词: GROUP DECISION-MAKING; TRANSACTIVE MEMORY-SYSTEMS; UNSHARED INFORMATION; FIRM RESOURCES; WORK GROUPS; BLACK-BOX; diversity; familiarity; experience; management

摘要

In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet many teams fail to do so. Drawing on the resource-based view of the firm, we examine how teams can develop a knowledge-integration capability to dynamically integrate members' resources into higher performance. We distinguish among three sets of resources-relational, experiential, and structural-and propose that they differentially influence a team's knowledge integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice.