ABUSIVE SUPERVISION AND RETALIATION: A SELF-CONTROL FRAMEWORK

• 成果类型: Article
• 署名作者: Lian, Huiwen; Brown, Douglas J.; Ferris, D. Lance; Liang, Lindie H.; Keeping, Lisa M.; Morrison, Rachel
• 署名单位: Hong Kong University of Science & Technology; University of Waterloo; University of Pennsylvania; Wilfrid Laurier University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2011.0977
• 发表日期: 2014
• 页码: 116-139
• 关键词: WORKPLACE DEVIANCE; emotion regulation; METHOD VARIANCE; aggression; BEHAVIOR; personality; motivation; IMPACT; anger; interventions

摘要

There are conflicting perspectives on whether subordinates will or will not aggress against an abusive supervisor. To address this paradox we develop a self-control model of retaliatory behavior, wherein subordinates' self-control capacity and motivation to self-control influence emotional and retaliatory reactions to provocations by enabling individuals to override their hostile impulses. In Study 1, we demonstrate that self-control capacity, motivation to self-control (supervisor coercive power), and abusive supervision interact in such a way that the strongest association between abusive supervision and supervisor-directed aggression occurs when subordinates are low in self-control capacity and perceive their supervisor to be low in coercive power. In Study 2, we extend this finding, testing a moderated mediation model, wherein hostility toward a supervisor represents the hostile impulse resulting in retaliatory behavior, mediating the relation between abusive supervision and supervisor-directed aggression. Results from Study 2 indicate that self-control capacity allows individuals to regulate the hostile feelings experienced following abusive supervision, while self-control capacity and supervisor coercive power jointly moderate the tendency to act on one's hostile feelings toward an abusive supervisor. We discuss implications for retaliatory behaviors at work.