DEEP HELP IN COMPLEX PROJECT WORK: GUIDING AND PATH-CLEARING ACROSS DIFFICULT TERRAIN

• 成果类型: Article
• 署名作者: Fisher, Colin M.; Pillemer, Julianna; Amabile, Teresa M.
• 署名单位: University of London; University College London; University of Pennsylvania; Harvard University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2016.0207
• 发表日期: 2018
• 页码: 1524-1553
• 关键词: organizational citizenship behavior; EXTERNAL LEADERSHIP; seeking; teams; performance; culture; time; CONSEQUENCES; WORKPLACE; emotion

摘要

How do teams working on complex projects get the help they need? Our qualitative investigation of the help provided to project teams at a prominent design firm revealed two distinct helping processes, both characterized by deep, sustained engagement that far exceeds the brief interactions described in the helping literature. Such deep help consisted of (1) guiding a team through a difficult juncture by working with its members in several prolonged, tightly clustered sessions, or (2) path clearing by helping a team address a persistent deficit via briefer, intermittent sessions throughout a project's life. We present a model theorizing these processes, which has two noteworthy features. First, it emphasizes the socially constructed nature of helping behavior. That is, the parties must establish and maintain a helping frame for their interaction, especially when help givers are high-status external leaders. Second, the model specifies that the rhythms of deep help-the duration and temporal patterns of giver-receiver interactions-are resource-allocation decisions that also contribute to the social meaning of help. These findings illuminate the theoretical and practical overlap between helping and external leadership in knowledge-intensive project work, and the role of temporality in the helping process.