DIFFERENT STROKES FOR DIFFERENT TEAMS: THE CONTINGENT EFFECTS OF POSITIVE AND NEGATIVE FEEDBACK ON THE CREATIVITY OF INFORMATIONALLY HOMOGENEOUS AND DIVERSE TEAMS
成果类型：
Article
署名作者：
Hoever, Inga J.; Zhou, Jing; van Knippenberg, Daan
署名单位：
Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Rice University; Drexel University
刊物名称：
ACADEMY OF MANAGEMENT JOURNAL
ISSN/ISSBN：
0001-4273
DOI：
10.5465/amj.2016.0642
发表日期：
2018
页码：
2159-2181
关键词：
DECISION-MAKING
performance
work
interventions
metaanalysis
INNOVATION
KNOWLEDGE
valence
IMPACT
LEVEL
摘要：
Feedback is a ubiquitous management tool. Employing it to enhance team creativity raises an important question of whether positive or negative feedback is more effective. Unfortunately, prior research on feedback valence and creativity is limited to the individual level, neglecting team creativity's interdependent and knowledge-intensive nature. We address this issue and advance the team-information-processing perspective on team creativity by integrating two heretofore separate research streams to develop a team-specific model about how negative and positive feedback enhance creativity via two alternative information processing routes, contingent on teams' informational diversity. Negative feedback fuels teams' systematic effort and attention to external, novel information. In informationally diverse teams, in which members hold different information and perspectives, these efforts promote team creativity through information elaboration. Conversely, positive feedback propels members to flexibly use their information and contribute the resultant divergent insights to the team. In informationally homogeneous teams, wherein these insights relate to others' information and perspectives, these divergent insights trigger teams' generative processing and in turn creativity. Results from a team experiment support the predicted feedback valence by informational diversity interaction on team creativity through elaboration and generative processing.