FOSTERING POSITIVE RELATIONAL DYNAMICS: THE POWER OF SPACES AND INTERACTION SCRIPTS

• 成果类型: Article
• 署名作者: Lee, Michael Y.; Mazmanian, Melissa; Perlow, Leslie
• 署名单位: INSEAD Business School; University of California System; University of California Irvine; Harvard University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2016.0635
• 发表日期: 2020
• 页码: 96-123
• 关键词: PSYCHOLOGICAL SAFETY; UNDERSTANDING CONFLICT; self-disclosure; work; COMMUNICATION; BEHAVIOR; VOICE; SENSEMAKING; incivility; leadership

摘要

Despite well-accepted understanding that relational dynamics characterized by respect, openness, and connectedness are critical for healthy team functioning, we know little about how to foster such dynamics. Drawing on observation and interview data from an intervention that fostered positive change in the relational dynamics of a global distributed team, this paper theorizes the mechanisms that enabled a move toward positive relational dynamics. We find that the intervention brought about relational changes by not only creating spaces where the team could experiment with new forms of interaction, but also by utilizing interaction scripts-concrete guidelines for interaction that specify content parameters and participation rules. We establish that the combination of spaces and interaction scripts was critical for helping the team enact counter-normative forms of interpersonal sharing that led to the emergence of positive relational dynamics. While existing research has highlighted the importance of spaces for enabling positive relational change, this paper theorizes the complementary role that interaction scripts can play in the change process. These findings have implications for research on positive relationships at work, organizational change, and global and geographically dispersed teams.