I GO HERE.BUT I DON'T NECESSARILY BELONG: THE PROCESS OF TRANSGRESSOR REINTEGRATION IN ORGANIZATIONS

• 成果类型: Article
• 署名作者: Frey, Erin L.
• 署名单位: University of Southern California
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2019.0251
• 发表日期: 2022
• 页码: 119-157
• 关键词: SOCIALIZATION TACTICS; RESTORATIVE JUSTICE; Social integration; 3RD PARTIES; NEWCOMER ADJUSTMENT; INSIDER STATUS; self-esteem; work; FORGIVENESS; membership

摘要

When organizational members violate important organizational standards, they may face termination, or they may instead be retained by the organization and given a second chance. Retained transgressors experience the tension of liminality: they maintain their affiliation to the organization, making themstructural insiders, but they have committed a transgression, making them moral outsiders. How might transgressors attempt to reintegrate and feel like full organizational insiders once again? And what makes transgressors feel more, or less, reintegrated? Previous work has studied reintegration from victims' or third-parties' perspectives, but little is known about transgressor reintegration. To build theory on transgressor reintegration, I studied transgressors at a military service academy. Through waves of qualitative data collection and inductive analyses, I find that transgressions threaten transgressors' integration, leading transgressors to feel precarious in their perceptions ofmembership and their feelings of belonging. Transgressors attempt to restore both elements, but use distinct approaches for each. Because belonging restoration requires positive interactions with many organizational actors, transgressors can-and, in my data, frequently do-experience restoration of membership but not belonging. Therefore, it may be relatively rare for transgressors to feel highly reintegrated following transgressions, even in organizations that devote considerable resources to reintegration.