LINGUISTIC INCLUSIVENESS IN ORGANIZATIONS: A RUSSOPHONE BANK IN POST-SOVIET KAZAKHSTAN

• 成果类型: Article
• 署名作者: Koo, Eunjoo; Kim, Anna
• 署名单位: University of Lethbridge; McGill University
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2020.1226
• 发表日期: 2024
• 页码: 1577-1611
• 关键词: INSTITUTIONAL WORK; CROSS-LANGUAGE; diversity; WORKPLACE; IDENTITY; strategies; inclusion; COMMODIFICATION; ENGLISHIZATION; GENDER

摘要

Organizations increasingly operate in diverse languages to serve external stakeholders, yet often adopt monolingual practices for internal work processes. As language is both a skill and a source of identity, low-status language speakers may experience identity-based exclusion in such organizations, regardless of their common corporate language skills. We thusexplore how linguistic inclusiveness can emerge among tensions between the demands formultilingual services and the need for a lingua franca in organizations. Grounded in a quali-tative study of a Russophone bank in Kazakhstan, we theorize how actors with different lin-guistic and sociocultural backgrounds engage in sociolinguistic work-that is, everydayactions that shape practices surrounding the use of a particular tongue within an organiza-tion-in the context of changing linguistic dynamics in society. Through sociolinguisticwork, members of marginalized, in-between, and dominant groups respond to societalchanges and influence others'perceptions of languages and behaviors, ultimately reshapinginternal linguistic dynamics over time. By conceptualizing language as an important dimen-sion of diversity, theorizing the emergence of linguistic inclusiveness through sociolinguisticwork, and highlighting the critical role of an in-between group in this process, we advance research at the intersection of languages and inclusiveness in organizations