People Management Skills, Employee Attrition, and Manager Rewards: An Empirical Analysis

• 成果类型: Article
• 署名作者: Hoffman, Mitchell; Tadelis, Steven
• 署名单位: University of Toronto; National Bureau of Economic Research; University of California System; University of California Berkeley; Center for Economic & Policy Research (CEPR); Leibniz Association; Ifo Institut
• 刊物名称: JOURNAL OF POLITICAL ECONOMY
• ISSN/ISSBN: 0022-3808
• DOI: 10.1086/711409
• 发表日期: 2021
• 页码: 243-285
• 关键词: firms; ORGANIZATION; performance; incentives; KNOWLEDGE; impacts; US

摘要

How much do a manager's interpersonal skills with subordinates, which we call people management skills, affect employee outcomes? Are managers rewarded for having such skills? Using personnel data from a large high-tech firm, we show that survey-measured people management skills have a strong negative relation to employee turnover. A causal interpretation is reinforced by several research designs, including those exploiting new workers joining the firm and workers switching managers. However, people management skills do not consistently improve most observed nonattrition outcomes. Better people managers themselves receive higher subjective performance ratings, higher promotion rates, and larger salary increases.